Support aux utilisateurs en informatique

Foodles, it's the canteen but better: simpler, more generous, and more convivial! Thanks to our proprietary connected fridge technology, we provide our customers with fresh, seasonal meals at affordable prices. We automatically detect the dishes that are taken from the fridges and charge the guests accordingly. We are a leader in our market in Europe with nearly a thousand clients throughout France and a presence in the United Kingdom. Your Mission As part of the IT Support team, your mission is to ensure that all employees at Foodles have the tools and support they need to perform at their best. You will play a vital role in maintaining our IT systems, enabling a seamless and efficient working environment, and contributing to the overall success of our operations. The IT Support team is the first point of contact for technical issues, responsible for troubleshooting problems, managing hardware and software configurations, and supporting the onboarding of new employees. Your work ensures our team can focus on what they do best-bringing delicious and innovative solutions to workplaces across Europe. Your Future Work Environment At Foodles, you will join a tech-driven and innovative environment that values efficiency and user satisfaction. Here's what you can expect: Apple Ecosystem: We are a Mac-only company, leveraging the power of JAMF to efficiently manage and secure our fleet of devices. Cloud-First Collaboration: Our organization operates on Google Workspace, complemented by Youzer for access management and asset tracking. Multi-Site Operations: You'll support our teams across Paris, Lyon, Marseille, Bordeaux, and London, ensuring smooth IT operations in all locations. State-of-the-Art Network: We rely on a Meraki stack for robust and secure networking across all our offices. Tech Department Integration: You will be an integral part of the tech department, collaborating closely with developers, hardware engineers, and data experts to support our growth and innovation. Your Responsibilities IT Support: Act as the first line of support for employees, troubleshooting hardware, software, and network issues to ensure smooth day-to-day operations. Equipment Management: Maintain and manage our hardware inventory, including laptops and other devices. Oversee onboarding/offboarding tasks such as system setup and resets, coordinate repairs or replacements with our partners, and ensure all equipment is tracked and accounted for. Access & Identity Management: Deploy and manage our identity provider across all tools, configuring SAML SSO when possible. Handle account creation, access rights, and issue resolution to ensure secure and seamless access to systems like Google Workspace and internal tools. Network Management: Support the setup and configuration of our Meraki network stack for new sites, assist with installations, and resolve connectivity or performance issues. Collaborate with the team to enhance network reliability and security. Onboarding & Training: Support new hires by setting up their IT environment, providing training on tools and policies, and ensuring a smooth transition into their roles. Process Optimization: Identify opportunities to improve and automate IT processes, enhancing efficiency and minimizing downtime. Documentation & Procedures: Develop, maintain, and update IT documentation, including guides, procedures, and troubleshooting resources, to ensure consistent support across the organization. Ideal Candidate Profile We are looking for an enthusiastic and motivated individual to join us as an IT Support Alternant. What We're Looking For: Background & Education: Currently enrolled in a relevant degree program (e.g., IT, Computer Science, Systems Administration) as part of an apprenticeship (alternance) program. A strong interest in IT support, systems administration, and process optimization. Technical S