informations générales
L'entreprise
ACE recrute pour un de ses clients industriel
Vos missions
Main Responsibilities :
- Undertakes all maintenance activities (including installation and commissioning) in line with global standards, whilst ensuring complete customer satisfaction.
- Proactively maintains relationships with key customers and acts as the primary feedback loop into the service sales and technical support groups to ensure all opportunities are captured by the appropriate lines of business.
- Conducts advanced faultfinding and troubleshooting support, targeting to resolve or escalate issues within contractual timeframe commitments to meet customers' expectations.
- Ensures that all monitored field service activities are conducted within the boundaries of all applicable regulations, policies and procedures to ensure organisational, safety and health obligations are met. Risk control elements covering all relevant aspects of the field service role must BE adhered to always.
- Develops factual, detailed reports for the team leader and/or technical support personnel to enable informed decisions to BE made to resolve product issues.
- Use processes and operating platforms to accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
- Undertakes the delivery of product training using global training packages, ensuring minimum standards are met, and recorded as part of a formal certification process.
- Manages the set up and operation of software products and monitoring platformsProvides guidance and direction to other team members, ensuring that best practice is at the forefront of all actions and activities.
- Provides guidance and direction to other team members, ensuring that best practice is at the forefront of all actions and activities.
Votre profil
Skills / Knowledge / Experience :
- Education level : University or formal qualification in a mechanical, electromechanical or an electronics discipline.
- Minimum of 5 years field service experience in a relevant or related industry, ideally with a strong customer facing focus.
- Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with strategies and processes.
- Self directed with the ability to handle and resolve complex and challenging problems whilst maintaining a positive engagement with the customer.
- Proactively seeks customer feedback and asks questions to understand customer‘s business to make effective decisions.
- Continuously looks for better ways to improve efficiency, productivity and customer satisfaction.
- Able to share technical expertise and knowledge to customers and team members and provide coaching to less experienced team members.
- Influences other team members to deliver company objectives.
- Complies with all applicable laws, policies and standards to ensure organisational, safety and health obligat...
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Vos missions
Main Responsibilities :
- Undertakes all maintenance activities (including installation and commissioning) in line with global standards, whilst ensuring complete customer satisfaction.
- Proactively maintains relationships with key customers and acts as the primary feedback loop into the service sales and technical support groups to ensure all opportunities are captured by the appropriate lines of business.
- Conducts advanced faultfinding and troubleshooting support, targeting to resolve or escalate issues within contractual timeframe commitments to meet customers' expectations.
- Ensures that all monitored field service activities are conducted within the boundaries of all applicable regulations, policies and procedures to ensure organisational, safety and health obligations are met. Risk control elements covering all relevant aspects of the field service role must BE adhered to always.
- Develops factual, detailed reports for the team leader and/or technical support personnel to enable informed decisions to BE made to resolve product issues.
- Use processes and operating platforms to accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
- Undertakes the delivery of product training using global training packages, ensuring minimum standards are met, and recorded as part of a formal certification process.
- Manages the set up and operation of software products and monitoring platformsProvides guidance and direction to other team members, ensuring that best practice is at the forefront of all actions and activities.
- Provides guidance and direction to other team members, ensuring that best practice is at the forefront of all actions and activities.
Votre profil
Skills / Knowledge / Experience :
- Education level : University or formal qualification in a mechanical, electromechanical or an electronics discipline.
- Minimum of 5 years field service experience in a relevant or related industry, ideally with a strong customer facing focus.
- Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with strategies and processes.
- Self directed with the ability to handle and resolve complex and challenging problems whilst maintaining a positive engagement with the customer.
- Proactively seeks customer feedback and asks questions to understand customer‘s business to make effective decisions.
- Continuously looks for better ways to improve efficiency, productivity and customer satisfaction.
- Able to share technical expertise and knowledge to customers and team members and provide coaching to less experienced team members.
- Influences other team members to deliver company objectives.
- Complies with all applicable laws, policies and standards to ensure organisational, safety and health obligat...
