informations générales
L'entreprise
ACE RECRUTE POUR UN DE SES CLIENTS INDUSTRIEL
Vos missions
Main Responsibilities :
- Undertakes all maintenance activities (including installation and commissioning) of Edwards products in line with Edwards global standards, whilst ensuring complete customer satisfaction.
- Provides front line support for key field service activities at customer sites ensuring a strong focus on customer satisfaction.
- Conducts basic faultfinding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations.
- Conducts all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organisational, safety and health obligations are met. Risk control elements covering all relevant aspects of the field service role must BE adhered to always.
- Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to BE made to resolve product issues.
- Uses Edwards processes and operating platforms to accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
Votre profil
Skills / Knowledge / Experience :
- Education level : University or formal qualification in a mechanical, electromechanical or an electronics discipline.
- Minimum of 2 years field service experience in a relevant or related industry, ideally customer facing.
- Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with the strategies and processes.
- Proactively seeks customer feedback and asks questions to understand customer‘s business.
- Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
- Collaborates and supports with team members to deliver company objectives.
- Complies with all applicable laws, policies and standards to ensure organisational, safety and health obligations are met.
- Good written and verbal communication skills. Proficient in home country languagea basic command of written and spoken English is required.
- Able to use computer software to record data and write reports.
- Can understand and intepret technical documentation relevant to work e.g. technical drawings....
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Vos missions
Main Responsibilities :
- Undertakes all maintenance activities (including installation and commissioning) of Edwards products in line with Edwards global standards, whilst ensuring complete customer satisfaction.
- Provides front line support for key field service activities at customer sites ensuring a strong focus on customer satisfaction.
- Conducts basic faultfinding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations.
- Conducts all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organisational, safety and health obligations are met. Risk control elements covering all relevant aspects of the field service role must BE adhered to always.
- Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to BE made to resolve product issues.
- Uses Edwards processes and operating platforms to accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
Votre profil
Skills / Knowledge / Experience :
- Education level : University or formal qualification in a mechanical, electromechanical or an electronics discipline.
- Minimum of 2 years field service experience in a relevant or related industry, ideally customer facing.
- Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with the strategies and processes.
- Proactively seeks customer feedback and asks questions to understand customer‘s business.
- Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
- Collaborates and supports with team members to deliver company objectives.
- Complies with all applicable laws, policies and standards to ensure organisational, safety and health obligations are met.
- Good written and verbal communication skills. Proficient in home country languagea basic command of written and spoken English is required.
- Able to use computer software to record data and write reports.
- Can understand and intepret technical documentation relevant to work e.g. technical drawings....
