Back-Office & Customer Care Manager H/F

French symbol of elegance and refinement, Aubade Paris is the result of a delicate alchemy combining a demand for quality, expertise in corset, a constant search for new materials, shapes, colors, a sharp analysis of trends fashion and long passion for women.

Aubade ecommerce is growing fast in an international evolving environment : more than 60 countries are delivered in the world through own websites and market places.

We are looking for a positive, data-driven and creative eMarketing Manager *to join our Ecommerce department and reports to the Head of Ecommerce in an international environment.

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Key Responsibilities

**1/ Back office Management
- Organise the planning with the warehouse : send the ecommerce orders forecast to the warehouse manager, ensure the organization between back office team and the logistic team.
- Control and validate the invoices.
- Ensure the order validation for Amazon.

2/ Customer care management
- Dispatch the customer requests.
- Ensure the quality of request & delays.
- Answer to the customer requests.
- Solve the specific customer cases.
- Ensure the quality control with the design team.

3/ Reportings
- Create and optimise Customer care reportings : volume of requests, response time, customer satisfaction rate.

4/Process
- Optimise tasks & processeses.
o Within the team
o At the warehouse
o Suggest technical and UX optimization on the website

5/Team management & Planning
- Management of existing team.
o Manage a team of 5 people
o Define the planning according to the workload
- Recruitment.
o Recruit new people when IT is necessary
o Organise the integration and trainings...